What must I do if the video won’t play?
Most often, all it takes is a reload of the page. If you continue to get an error message on your video, or a page error, the best thing to do is to clear your cache. You can find this in the History tab of your browser. Close your browser and start again. This should solve the problem. (You have a total of five views per video purchased).
What file format should my video be?
Video files must be MP4 files.
My internet connection is slow. Can I reduce the quality of streamed video?
Yes, you can: on the video player window, choose the settings icon (*) and select a lower-res option (just like on YouTube).
For those unable to be in Makhanda - or for those who want to watch something from the comfort of your own couch - vFringe has you covered. This is all VOD (video on demand) which can be accessed any time during the festival. Browse the vFringe event ...
I can’t access my Artist Zone account, what can I do?
Please click on "forgot your password" and input your registered email address. This will send you a one-time access link to reset it. When you input your new password, you can choose anything you like - let your imagination run wild
How do I watch shows on the vFringe?
The vFringe are video on demand shows, so can be watched at any time that suits you. All shows on the vFringe are sold as individual tickets. Browse the vFringe event pages, choose what you want to see, add the shows to your basket by clicking the ...