What must I do if the video won’t play?

What must I do if the video won’t play?

Most often, all it takes is a reload of the page. If you continue to get an error message on your video, or a page error, the best thing to do is to clear your cache. You can find this in the History tab of your browser. Close your browser and start again. This should solve the problem. (You have a total of five views per video purchased).

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