Why can I only see 30 seconds of the performances?
This may be for one of several reasons.
1) You may not be signed in to your account - please check that the top menu bar says "Log Out" as this means that you must be logged in.
2) You may have forgotten to log off your account on one of your devices before you log into your account on a different device.
3) Your ticket may not have been activated. Please click on "Log Out" once to see your profile account, then click on "Orders" and check that a Full Access Pass (or single access pass if you are watching just one session) has been purchased and linked to your account successfully. You don't have to try this step if you have been successfully registering for live events.
4) You are trying to access an event that hasn't been released yet. Please look at the grey box at the top of the Event page to check the release date/time to check if it has been released yet. If it has not been released yet you will only see the trailer until the release time.
If you have tried these steps but still can't access the performances then of course let us know via the help button and we can look into this further for you.
Refund policy for cancellations or rescheduling of performances
If the performance to which a ticket relates is, after you have acquired it, rescheduled to a date, time or venue other than that stipulated on the ticket, (or advertised on the website or mobile application when you acquired it) you may claim a ...
I am looking for a specific date of an event and cannot find it?
If the date does not appear, there are no performances scheduled for that date.
Looking for Accommodation?
Are you feeling worn out after a long day of being entertained by amazing shows and performances? Fear not, for we have just the solution for you! Check out our hospitality page for accommodation listings and discover the perfect spot to rest and ...
How do I watch shows on the vFringe?
The vFringe are video on demand shows, so can be watched at any time that suits you. All shows on the vFringe are sold as individual tickets. Browse the vFringe event pages, choose what you want to see, add the shows to your basket by clicking the ...
What is the Fringe Programme
The Fringe programme is an important part of the National Arts Festival in South Africa, and refers to a series of performances and events that take place alongside the main programme. The Fringe is an open platform for artists and performers to ...