Booking and Tickets
Free/Complimentary Tickets
We love our artists and we know you do too, which is why we unfortunately we don't offer free/complimentary tickets. But don't worry, every ticket purchased goes a long way in supporting their hard work and incredible talent. So let's show them some ...
Secure Your Booking - Complete Payment within 15 Minutes
We know how exciting it is to find the perfect show to attend, but remember that tickets in your cart are only reserved for 15 minutes. So don't wait too long to complete your payment, or you might lose your booking.
Tickets in your cart
Please note that your tickets are kept in your cart for limited time and if you log out of your account or close your browser without completing the checkout process, you may lose the tickets in your cart.
I deleted my tickets by mistake, what should I do?
If you have accidentally deleted your tickets, please don't worry. We understand that mistakes happen, and we're here to help you. First, check your email bin for the confirmation email you received when you originally purchased the tickets. If you ...
Can I select specific seats when booking online?
Most of our venues have unreserved seating and you don't need to choose a seat when booking. Only the Guy Butler Theatre and Rhodes Theatre have reserved seating, where you will need to select a seat when making a booking. If you have any questions ...
Are there limits on how many tickets I can buy online?
No, we do not have a limit on how many tickets you can buy online. The tickets are subject to availability. If you are trying to purchase tickets online and are running into issues with the number of tickets you are allowed to buy, it could be you ...
How do I use my coupon code?
The coupon code can be entered when you checkout on the website or you can use it at the box office. Unfortunately coupons can not be use at the door.
What should I do if I don't receive a confirmation email?
If you have not receive a confirmation within an hour of making your booking, please check your junk mail and spam folder or you can send us an email to support@natonalartsfestival.co.za
How soon after I've made an online booking should I expect a confirmation email?
Once your booking has been completed and the payment is successful, the confirmation e-mails are sent automatically and immediately.
Do I have to print my tickets?
No, there is no need to print your ticket. The QR code can be scanned directly from your phone.
Can I use my phone to show my ticket?
Yes, there is no need to print your ticket. Your QR code ticket can be scanned directly from your phone.
How do I pay for my tickets?
You can use the following options to make payment: Online: VISA credit/debit card, Mastercard credit/debit card, Instant EFT, SnapScan through PayGate our payment gateway At The Box Office: VISA credit/debit card, Mastercard credit/debit card and ...