Payments and Refunds
Refund policy for cancellations or rescheduling of performances
If the performance to which a ticket relates is, after you have acquired it, rescheduled to a date, time or venue other than that stipulated on the ticket, (or advertised on the website or mobile application when you acquired it) you may claim a ...
Can I get a refund?
We regret that no refunds on tickets can be made for late arrivals. In the unfortunate instance where a show has to be cancelled, your tickets will be refunded. Contact the Box Office for assistance with this. The National Arts Festival cannot make ...
Why has my credit card been rejected?
There are several reasons why a card may be rejected. Some of the most common reasons include: Insufficient funds: If you don't have enough available funds to cover the purchase, the transaction may be declined. Suspicious activity: Banks have fraud ...
Is it safe to pay with my card?
Yes, all card transaction are done using 3D Secure 2 and are handled by our payment gateway provider PayGate.
I do not have a credit card or Internet Banking. How can I buy tickets?
Tickets can be purchased with cash at the Box Office during box office hours or at the venue/door 30min before the performance is due to start.
SiD Secure EFT
SiD Secure EFT is an Instant EFT payment method available to all customers who bank with Capitec, African Bank, Bidvest, ABSA, First National Bank, Investec, Nedbank, Tyme Bank or Standard Bank. Instant EFT Select SiD Secure EFT as your payment ...
How long will my refund take?
Card refunds take 4-7 working days to reflect on your statement.
I'd like an refund for an event that is not cancelled
Tickets are not refundable, unless the event is cancelled or rescheduled
Snapscan
SnapScan is an app that lets you pay with your phone quickly, easily, and safely. Your SnapScan app uses your phone's camera to scan a SnapCode (a unique QR code). Once you've confirmed your selection to pay via Snapscan, a QR code will appear on ...
Credit and Debit Card
We accepts all international and locally issued cards including Visa and Mastercard excluding Diners & AMEX cards.