FAQ

What software will I need?
All the software required to purchase tickets, register for events and watch productions will be integrated into the web platform. The only 3rd party softwa...
Thu, 20 May, 2021 at 3:57 PM
How do I register on the site?
If you are a first-time visitor to the website, click on LOG IN, and fill in your name and chosen password in the registration box. You will be sent a confi...
Thu, 20 May, 2021 at 3:57 PM
How do I log in to the site?
To watch shows you have purchased, you need to be logged in to the site. Click on the LOG IN button in the top menu. Your user name and password will be mai...
Thu, 20 May, 2021 at 3:57 PM
How do I participate in live Zoom sessions?
Live sessions will be held via Zoom. If you sign up to participate in a session, you will be sent a Zoom link and passcode upon clicking register. Please no...
Fri, 21 May, 2021 at 10:00 AM
What must I do if the video won’t play?
Most often, all it takes is a reload of the page. If you continue to get an error message on your video, or a page error, the best thing to do is to clear y...
Fri, 21 May, 2021 at 10:01 AM
My internet connection is slow. Can I reduce the quality of streamed video?
Yes, you can: on the video player window, choose the settings icon (*) and select a lower-res option (just like on YouTube).
Fri, 21 May, 2021 at 10:01 AM
How much data do I need to watch shows?
We have tried as hard as possible to make our content as data friendly as possible without compromising the work. As an estimate: one hour of streamed conte...
Fri, 21 May, 2021 at 9:43 AM
My battery died mid-performance. What do I do now?
You get a total of FIVE views per show. If your battery dies, there’s loadshedding or something else interrupts you, you can click on the link and watch fro...
Fri, 21 May, 2021 at 9:43 AM
How do I register on the site?
If you are a first-time visitor to the website, click on LOG IN, and fill in your name and chosen password in the registration box. You will be sent a confi...
Fri, 21 May, 2021 at 9:44 AM
How do I reset my password?
Please click on "forgot your password" and input your registered email address. This will send you a one-time access link to reset it. When you in...
Fri, 21 May, 2021 at 9:45 AM