FAQs

FAQs for Artists

I can’t access my Artist Zone account, what can I do?
Please click on "forgot your password" and input your registered email address. This will send you a one-time access link to reset it. When you in...
Fri, 21 May, 2021 at 9:35 AM
What file format should my video be?
Video files must be MP4 files.
Fri, 21 May, 2021 at 9:36 AM
What is the different between live and pre-recorded?
If your session involves a performance, we strongly recommend this element is pre-recorded due to the technical and quality issues that can arise with live ...
Fri, 21 May, 2021 at 9:40 AM
Will there be an opportunity to rehearse my session before we go live?
Yes, if there are any live elements to your session then you will be required to do a technical rehearsal prior to your session.
Fri, 21 May, 2021 at 9:41 AM
What should I do if I have any further questions?
Please contact us using the website chat/message function or use any of our social media channels listed at the bottom of the webpage.
Fri, 21 May, 2021 at 9:41 AM