FAQs
Free/Complimentary Tickets
We love our artists and we know you do too, which is why we unfortunately we don't offer free/complimentary tickets. But don't worry, every ticket purchased goes a long way in supporting their hard work and incredible talent. So let's show them some ...
Secure Your Booking - Complete Payment within 15 Minutes
We know how exciting it is to find the perfect show to attend, but remember that tickets in your cart are only reserved for 15 minutes. So don't wait too long to complete your payment, or you might lose your booking.
Looking for a ride?
Tired of walking around town or need to catch a ride to the airport? Check out our hospitality page for a variety of transportation options. While we may not have the popular ride-sharing services like Uber or Bolt in our town, you'll still be able ...
Feeling Hungry?
Looking for some scrumptious food to satisfy your hunger? Check out our Hospitality page to explore a plethora of restaurant listings located around the town! From lip-smacking local delicacies to world-class cuisines, you'll find everything you need ...
Looking for Accommodation?
Are you feeling worn out after a long day of being entertained by amazing shows and performances? Fear not, for we have just the solution for you! Check out our hospitality page for accommodation listings and discover the perfect spot to rest and ...
vFringe
For those unable to be in Makhanda - or for those who want to watch something from the comfort of your own couch - vFringe has you covered. This is all VOD (video on demand) which can be accessed any time during the festival. Browse the vFringe event ...
What is the Main Programme?
The Main Programme of the National Arts Festival is the curated selection of productions that form the core of the festival. It features a range of performances across multiple disciplines, including theatre, dance, music, visual arts, and film, and ...
What is the Fringe Programme
The Fringe programme is an important part of the National Arts Festival in South Africa, and refers to a series of performances and events that take place alongside the main programme. The Fringe is an open platform for artists and performers to ...
What is the National Arts Festival
The National Arts Festival is an annual arts festival held in South Africa. It is one of the largest and most important arts festivals on the African continent, and has been held annually in the city of Makhanda (formerly Grahamstown) since 1974. The ...
Changing account details
Update your account details like name, email address, phone number or address, anytime by following these steps: Click on My Account from the top menu bar Select Account details from the the My Account menu . Edit the field you'd like to change. ...
Where can I find information about the venue?
You can find information about the venue on our website, under the Festival Info section or by clicking on this link https://nationalartsfestival.co.za/venue/
Visitors with disabilities
Wheelchairs, guide dogs, crutches etc. can be accommodated in most venues but we need to be notified if special assistance is required at any of our venues. Please contact us on 086 000 2004 or send us an email info@nationalartsfestival.co.za
When can I find the printed printed programme?
There is no printed programme this year. What that means is that all information about the programme is found on our website.
Why are some shows so expensive?
Fringe ticket prices are determined by the artist and the National Arts Festival is not involved in setting Fringe ticket prices in any way.
I am looking for a specific date of an event and cannot find it?
If the date does not appear, there are no performances scheduled for that date.
I am experiencing technical difficulties on the site – what can I do?
Please contact us on 086 000 2004 or email us on support@nationalartsfestival.co.za
My question wasn't answered
If your question is not answered by the FAQ, please send us an email with your query to info@nationalartsfestival.co.za
What should I do if I get an error message?
If you repeatedly experience error messages, please take screen shot of the error message and what you were doing at the time the error message appeared. You can then email us details to support@nationlartsfestival.co.za so that we can identify the ...
System requirements for streaming a VOD
Please see below for the minimum system requirements for streaming a VOD event Windows computers Operating systems: Windows 7, Windows 8.1 or Windows 10 Browsers: Google Chrome, Firefox, Microsoft Edge or Opera. Please use the latest version of your ...
Forgot your password?
Click on lost your password? on the My Account page and You will then be prompted to change your password in three easy steps: 1. Enter your email address and click on the rest password button 2. We'll send you an email with a password reset link 3. ...
How do I find out more information about an event?
To find out more information about an event, such as the start time and venue, simply search for the event and the information about the event will be on the event page.
How do I change my email address?
You can log a support ticket through our customer support portal or send us am email to support@nationalartsfestival.co.za
How do I watch shows on the vFringe?
The vFringe are video on demand shows, so can be watched at any time that suits you. All shows on the vFringe are sold as individual tickets. Browse the vFringe event pages, choose what you want to see, add the shows to your basket by clicking the ...
My battery died mid-performance of the VOD. What do I do now?
You get a total of FIVE views per show. If your battery dies, there’s loadshedding or something else interrupts you, you can click on the link and watch from the beginning again.
How much data do I need to watch a VOD?
We have tried as hard as possible to make our content as data friendly as possible without compromising the work. As an estimate: one hour of streamed content = 1 GB
My internet connection is slow. Can I reduce the quality of streamed video?
Yes, you can: on the video player window, choose the settings icon (*) and select a lower-res option (just like on YouTube).
What must I do if the video won’t play?
Most often, all it takes is a reload of the page. If you continue to get an error message on your video, or a page error, the best thing to do is to clear your cache. You can find this in the History tab of your browser. Close your browser and start ...
How do I log in to the site?
Click on the LOGIN button on the top menu. If you have forgotten your password, click ‘Lost your password?’ and a new one will be sent to your email address.
How do I register on the site?
If you are a first-time visitor to the website, click on LOGIN, and fill in your name and chosen password in the registration box. You will be sent a confirmation email. You can also add shows to your basket without being registered, and your ...
Why can I only see 30 seconds of the performances?
This may be for one of several reasons. 1) You may not be signed in to your account - please check that the top menu bar says "Log Out" as this means that you must be logged in. 2) You may have forgotten to log off your account on one of your devices ...